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TERMS AND CONDITIONS

The terms and conditions refer to DVDs and coaching provided by Cavendish Films Ltd ('Cavendish Films') to any individual or organisation ('the client') and constitute the contract for the service to be provided by Cavendish Films for the client. The term 'coaching' as here used covers career coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for coaches or others.

In return for the fees payable by the client (or by a third party on their behalf), Cavendish Films agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date of payment shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Cavendish Films to discuss any concerns and see if they can be resolved before the first coaching session. Payment of fees by any individual constitutes acceptance of these terms and conditions.

Terms and Conditions

Service to be provided

(A) Business Coaching

The Business Coaching service will be provided in accordance with the details given at unless otherwise agreed between Cavendish Films and the client. Invoices can be provided on request.

(B) Executive CoachingThe Executive Coaching service will be provided in accordance with the details given at unless otherwise agreed between Cavendish Films Ltd and the client. Invoices can be provided on request.

(C) Life Coaching/ Personal Coaching/Mentoring/SupervisionFormat of Sessions: Telephone coaching sessions or other format where such is agreed.

(D) Products: DVDs / Audiobooks / E-books

Unless otherwise agreed, the client is responsible for telephoning Cavendish Films Ltd at agreed times. Cavendish Films Ltd is responsible for ensuring that he is available for consultation at agreed times.

Length of Each Session: As agreed between Cavendish Films Ltd and the client.

Initial Number of Sessions to be provided: To be agreed between Cavendish Films Ltd and the client and confirmed by Cavendish Films Ltd by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis. Per Session Fee: In accordance with Cavendish Films Ltd's current per session fee or fee for a programme of sessions, or any other such fee as shall be agreed and notified to the client. Cavendish Films Ltd will confirm the fee in writing, usually by email, unless this is impractical.

Number of sessions for which payment is required in advance: To be agreed before coaching sessions commence.

Additional Sessions

Cavendish Films Ltd may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where Cavendish Films Ltd notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed 'Variation of Terms and Conditions'.

(C) All Forms of Coaching

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be agreed between Cavendish Films Ltd and the client by phone or email and confirmed by Cavendish Films Ltd by email or letter. Sessions can only be rearranged in accordance with the section in these terms and conditions headed 'Rearranging Sessions'.

Payment Terms

Fees can be paid online by debit or credit card using the credit cards or PayPal payments systems, by standing order, by bank transfer, or by cheque made out to Cavendish Films Ltd 3 Meadow Studios, Middle Street Salisbury SP2 8LP. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Cavendish Films Ltd in advance of a coaching session Cavendish Films Ltd is not obliged to provide the session.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

Cavendish Films may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of 'homework', but not doing so may slow the client's progress in gaining improved quality of life or achieving desired business or personal outcomes.

Where possible, clients are requested to submit any information requested by Cavendish Films Ltd relating to assignments at least 24 hours before the coaching session when they are to be discussed. Cavendish Films will provide feedback on completed assignments during coaching sessions.

The client may contact Cavendish Films by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).

Additional coaching can also be provided between sessions but there will be an additional charge for this. Cavendish Films Ltd will always advise a client in advance if the nature of a client's contact is likely to incur an additional charge and no such charges will be imposed without the client's agreement.

Rearranging Sessions

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 14 days notice has been given. If 14 days notice is received we will refund 50% of the fee paid. In exceptional circumstances Cavendish Films may need to rearrange a coaching session. In those instances Cavendish Films will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client's prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Cavendish Films Ltd can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Cavendish Films Ltd where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

Responsibilities

Cavendish Films Ltd will seek to enable the client to improve their career goals, business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or career. Cavendish Films has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

Variation of Terms and Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Cavendish Films Ltd and the client and confirmed by Cavendish Films Ltd in writing by email or letter. In other cases, Cavendish Films Ltd may change any of these terms or conditions including the Per Session Fee by giving the client one week's notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Cavendish Films.

Governing Law

This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

DVD refund policy

A product can be returned to us, up to 90 days from the purchase date. It must be in the same condition as when it was posted and still in its sealed packaging, and we do not refund p&p charges. No refunds will be considered for any products on sale / offer.

Feedback

Feedback about the service is welcomed and can be given during a coaching session or by writing to Cavendish Films, 3 Meadow Studios, Middle Street Salisbury, SP2 8LP, UK.